What Kind of Person Makes The Best Customer?
If you want to improve your customer service experience and save your organization a lot of time, it’s important to understand the difference between, who will make a good client and who won’t. OMS operates in the B2B space, we know which customers will be a good fit for us and we know who won’t. After years of observing entrepreneurs, we know which ones will sign on and love our services. Since 1997, our team has endured the best and worst of every kind of customer. Over time, we’ve learned a lot about the people who value our services the most. What do they want? What do they need? And why? At your business, you can know this too. Start by making a list of every quality you can think of that describes your current database of clients. What do they have in common? Also, make another list of customer fails. What do these personalities have in common?